Food & BeverageCustom Apps & eCommerce
Bypassing Zomato/Swiggy: Zero-Commission Delivery App
Client: Metro Bites Hospitality
₹1 Cr+
Margin Reclaimed
65%
Direct App Orders
+40%
Repeat Customers
The Challenge
Metro Bites operated a successful chain of 12 cloud kitchens but was losing 30% of gross revenue to third-party aggregator apps (Zomato, Swiggy). They needed a direct-to-consumer ordering platform to retain margins and own their customer data.
Our Solution
We built a high-performance cross-platform Mobile App using React Native, backed by a scalable Node.js dispatch engine. The app featured built-in loyalty programs, push notifications for retention, and a localized fleet management dashboard.
The Results
- Transitioned 65% of all delivery volume to the proprietary app within 6 months.
- Reclaimed ₹1 Crore+ in annual commission fees.
- Increased customer Lifetime Value (LTV) through the integrated loyalty system.